Shopping Guide
About Your Order
How do I place an order?
Purchasing on global.markeys-online.jp is easy and safe. The steps are as follows:
Step 1: Select the item you want.
Step 2: Add the selected item to your cart.
* Please note that inventory is not secured at this point. The items will be secured once your order is completed.
Step 3: Proceed to checkout.
* When you are ready to order the items in your cart, proceed to checkout.
Step 4: Enter shipping information.
* You can select a shipping address from your registered member information.
* If you wish to ship to an address other than your registered information, please enter it directly and continue.
Step 5: Select the shipping method.
* Please select UPS.
Step 6: Enter your credit card details.
Step 7: Order completed.
* Once payment is completed, a completion screen will be displayed.
* Please check if an order confirmation email has been sent to your registered email address.
I haven't received the order confirmation email.
We apologize for the inconvenience, but please check the following items yourself once again:
- There is an error in the registered email address.
- There is no available space in your inbox.
- It has been automatically sorted into the spam folder.
Please set your domain settings to receive emails from our shop email address [info@global.markeys-online.jp].
Setting methods vary depending on the device, so please check with your mobile phone company or manufacturer for instructions.
If you still do not receive it after setting it up, we will resend the email, so please contact us using the inquiry form.
Click here for the inquiry form >>
What currency are prices displayed in?
When you select the destination country, prices will be displayed and charged in the local currency. Payment will be made in the currency displayed at checkout.
About Member Registration and Login
Do I need to register as a member?
Member registration is not required to purchase items on our online store.
You can check your order history by logging in with the verification code sent to the email address you entered when ordering.
About Member Registration
Member registration is not required at the MARKEY'S GLOBAL STORE.
Go to the login screen from the "Account" icon at the top of the screen, and enter your email address to receive a verification code.
By entering the verification code, you can log in, check your order history, and manage your customer information.
[If you do not receive the verification code]
Please check the following:
- Are your settings configured to receive emails from "info@global.markeys-online.jp"?
- Has it been sorted into your spam folder?
- Have you correctly entered the code written in the verification email?
If you still do not receive it after checking the above, please try logging in with a different email address.
How do I Sign Out?
After logging into your account page, you will find "Sign Out" under "Profile". Tap it to log out.
I want to change my email address.
After logging into your account page, you can change your registered information from your "Profile".
I want to delete my account.
You cannot delete your account directly from the website.
Please contact us via the inquiry form stating that you wish to withdraw.
Upon withdrawal, all your information will be deleted to protect personal information.
Please note that previous registration details cannot be restored after withdrawal.
Click here for the inquiry form ＞＞
About Payment
When is the payment timing for the product price?
Payment is confirmed at the same time the purchase is completed.
What are the payment methods?
Payment must be made by credit card.
[Credit Card Payment]
- Visa
- Mastercard
- American Express
- JCB
About Shipping
Who is the shipping carrier?
UPS
You cannot specify the shipping carrier.
How much is the shipping fee?
Shipping fees vary depending on the destination and will be calculated automatically at checkout.
Can I check the delivery status
You can check the current delivery status using the tracking number provided in the shipping completion email.
How long does it take to ship after payment is confirmed?
Normally, we ship within 1 to 4 business days after payment is confirmed.
* Please note that delivery may be delayed if there is a high volume of payments.
* We do not ship on our non-business days, summer holidays, and year-end/New Year holidays.
* We do not accept requests for specific shipping dates.
About Customs Duties and Taxes
Will I be charged for customs duties and taxes?
Items shipped outside Japan may be subject to customs duties and customs clearance fees.
In such cases, all customs duties and clearance fees shall be borne by the customer.
Please note that we assume no responsibility for customs clearance procedures.
Even in the case of a refund for defective products, we cannot guarantee reimbursement for customs duties and other service fees incurred.
About Returns and Exchanges
Can I return or exchange items?
We do not accept returns or exchanges for customer convenience.
For details, please check our Return Policy.
Click here for the Return Policy >>
Please tell me about refunds.
We do not issue refunds for customer convenience.
For details, please check our Return Policy.
About Inquiries
About Inquiries
Please contact us via the inquiry form.