Refund policy

In principle, we do not accept returns or exchanges for customer convenience.
However, if the product has an initial defect, damage, incorrect delivery, or other deficiencies due to our responsibility, we will accept returns or exchanges in accordance with our prescribed conditions. Please contact us within 7 days of receiving the product to request a return.

We do not accept returns or exchanges at physical stores.
We only accept products purchased at MARKEY'S GLOBAL STORE.

Furthermore, returns or exchanges for products purchased at physical stores cannot be accepted at MARKEY'S GLOBAL STORE.

Conditions for Returns
Returns will be accepted only for products that meet the following conditions:

・The product was purchased at MARKEY'S GLOBAL STORE (https://global.markeys-online.jp).
・The product is in the same condition as when it was delivered.
・The product is unused and unworn.
・The product must have its tags attached and be in its original packaging.
・Only applicable when the receipt or proof of purchase at the time of purchase can be presented.

If you wish to make a return, please contact the following email address:
info@global.markeys-online.jp

Please send the return product to the following address:
Markey's Co., Ltd.
2-3-13 Dejimakaigan-dori, Sakai-ku, Sakai-shi, Osaka 590-0833, Japan

*We cannot accept returns for items sent back without prior notice.
If you have any questions regarding returns, please feel free to contact us at the email address above.

Return Shipping Costs
All costs associated with the return shall be borne by the customer.
This includes return shipping costs, customs duties, taxes, etc.

Defective Products and Incorrect Deliveries
Please inspect the product immediately upon arrival.
In the unlikely event that the product is defective, damaged, or different from your order, please contact us immediately. We will check the situation and respond appropriately.

Exchanges
We do not accept exchanges for customer convenience.
Please return the item once and place a new order.

Refunds
After receiving and inspecting the returned item, we will notify you by email whether the refund is approved or rejected.
If approved, the refund will be processed to your original payment method within 10 business days.
Please note that it may take additional time for your bank or credit card company to process the refund. Thank you for your understanding.